Your email program is using outdated address information for the recipients.ĥ50 5.1.11 Recipient not found by Exchange Legacy encapsulated email address lookup The email trace shows the email is not sent at all. The user provided a invite an example invite and an example user who fails to receive it. When sending invites to another domain there are issues. These invites are sent to colleagues both internal and external, though those within the same domain are received without issue. User logs into Zoom application (using alternate address) that is installed on computer and set up meetings for a few users. User has a paid log in for Zoom that uses a different email address. Zoom for outlook add in also installed and works for when the user is setting up personal meetings. It has been noted, the user has outlook installed locally. The address has been used from both manually typing it in orĪnyone have any ideas what can be causing this? am starting to bang my head against the wall now. The user can email the contact when sending a normal email The users local outlook has an updated GAL, as well as office and OS is Now I have logged into the portal for both companies as bothĪre on office 365 and have confirmed the addresses are correct.īoth companies have a trust between the domain AD’s and sync Your email program is using outdated address information forĥ.1.11 Recipient not found by Exchange Legacy User sometimes receives a DNR email other times not. User provided a invite an example invite and an example user who fails to

These invites are sent to colleagues both internal and external, though those within the same domain The meetings are set and then uses the send invites through outlook option. User logs into Zoom application (using alternate address) that is installed on computer and set User has a paid log in for Zoom that uses a different emailĪddress. Zoom for outlook add in also installed and works for when the user is setting

So, the story goes.Ticket was looked at by colleague, then was moved over to myself due to them leaving the company.

Sending zoom invite